Research > Concern Resolution and All Excellent Logs

The Concern Resolution and All Excellent Logs allow you to manage and resolve customer issues before the customer completes the manufacturer’s survey. Based on the results of a Sold or Service Interviews, each completed interview is automatically catalogued based on your dealership’s business rules. Also, you can migrate interviews between the two logs. For example, once you have resolved an issue, you can move the record from a Concern Resolution Log to an All Excellent Log. Finally, our proven concern resolution process increases customer satisfaction scores for both OEM and customer retention.